Privacy Policy

Version 2.2 · Published 21 May 2026

This Privacy Policy explains how Minty Air Ltd collects, uses, stores and protects your personal information when you visit our website, create an account, apply for membership, check your application status, or communicate with us.

Minty is a members-only travel service currently aimed at users in the United Kingdom.

For the purposes of UK data protection law, the controller of your personal information is:

Minty Air Ltd
London, United Kingdom
Email: privacy@flyminty.com

1. Who this policy applies to

This Privacy Policy applies to people who:

Visit our website
Create an account
Apply for Minty membership
Check the status of an application
Communicate with us
Receive member-related updates from us

Minty is intended for people aged 18 or over. You must be at least 18 years old to apply for membership or create an account.

2. Information we collect

We may collect and use the following types of personal information.

Account and application information

When you create an account or apply for Minty membership, we may collect:

First name and last name
Email address
Phone number
Password and login credentials
Location
Job title
Social media handles
Travel preferences
Application answers and membership-related information
Information relating to your application status
Communications you send to us

Website and technical information

When you use our website, we may collect:

IP address
Device type
Browser type
Operating system
Pages visited
Referring website
Time and date of visit
Approximate location derived from your device or IP address
Cookie and similar technology identifiers
Website usage and analytics information

Communication information

If you receive updates from us or contact us, we may collect:

Email address
Phone number, where provided
Communication preferences
Records of emails, replies and other messages
Information about whether emails have been delivered, opened or interacted with

We currently use service providers including Supabase, Resend, Klaviyo, Customer.io, PostHog and Google Analytics to help operate our website, manage accounts, send communications and understand website usage.

3. Information we do not currently collect

We do not currently take payments through the website, which means we do not currently collect payment card details or payment information. If this changes in the future, we will update this Privacy Policy.

4. How we use your information

We use your personal information to:

Create and manage your Minty account
Receive, review and manage membership applications
Allow you to check your application status
Communicate with you about your application
Manually review applications for membership
Send member-related updates and service communications
Maintain the safety and security of our website and systems
Prevent fraud, misuse and unauthorised access
Understand how people use our website
Improve our website, application process and user experience
Manage our internal records
Comply with legal, regulatory and administrative obligations

5. Our lawful bases for using your information

We only use your personal information where we have a lawful basis to do so under UK data protection law. Depending on the context, we may rely on the following.

Contract

We use your information where necessary to take steps before entering into a contract with you, or to perform a contract with you. This includes creating an account, receiving and managing your application, and providing application status updates.

Legitimate interests

We use your information where necessary for our legitimate business interests, provided those interests are not overridden by your rights. This may include manually reviewing membership applications, improving our services, securing our systems, preventing misuse, and managing our relationship with applicants and members.

Consent

We rely on consent where required, including for certain cookies and similar technologies. You can withdraw consent at any time where we rely on it.

Legal obligation

We may use your information where necessary to comply with legal or regulatory obligations.

6. Application review and membership decisions

Minty is a members-only service. All membership applications are manually reviewed.

We may review the information you provide as part of your application to decide whether to approve, waitlist or decline your application. Decisions may take into account the information you provide, membership availability, operational suitability and our membership criteria.

We do not make membership decisions using solely automated decision-making.

7. Member-related communications

We may send you communications relating to your account, application, membership, service updates, launch information, availability, and other Minty-related updates. These are intended to be member-related or service-related, rather than general third-party advertising.

You can contact us at privacy@flyminty.com if you no longer wish to receive non-essential updates from us. Even if you opt out, we may still send you important service messages — such as account notices, application updates, security alerts, legal notices or changes to our terms.

8. Cookies and similar technologies

Our website uses cookies and similar technologies to operate, secure and improve the website.

They may be used to:

Keep the website working
Enable account login and application status features
Secure our website and systems
Remember preferences
Understand how visitors use the website
Measure and improve website performance

We use tools including Google Analytics, PostHog and Supabase, which may use cookies or similar technologies.

Some cookies are strictly necessary for the website to work. Where required by law, we will ask for your consent before using non-essential cookies, such as analytics cookies. You can also control cookies through your browser settings or our cookie preference tool.

9. Who we share your information with

We may share your personal information with trusted service providers who help us operate Minty. These include providers who help us with:

Website hosting and infrastructure
Account creation and authentication
Database and backend services
Email delivery
Customer communications
Analytics
Security and fraud prevention
Internal administration

Our current providers include Supabase, Resend, Klaviyo, Customer.io, PostHog and Google Analytics.

We may also share personal information with professional advisers, regulators, public authorities, courts or law enforcement where necessary.

We do not sell your personal information.

10. International transfers

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we will take steps to ensure appropriate safeguards are in place — such as adequacy regulations, approved contractual clauses, or another lawful transfer mechanism.

11. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

As a guide:

Account information is kept while your account remains active
Application information is kept while we review and manage your application
Unsuccessful application information is normally kept for up to 24 months
Communication records may be kept for as long as necessary to manage our relationship with you
Technical and analytics information is kept for a limited period according to our systems and provider settings
Suppression records may be kept where necessary to respect communication preferences

We may delete, anonymise or aggregate information when it is no longer needed.

12. How we protect your information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These may include access controls, secure hosting, encryption, authentication, monitoring, confidentiality obligations and internal policies.

No website or online service can be completely secure. You are responsible for keeping your login details confidential and for telling us if you believe your account has been compromised.

13. Your rights

Under UK data protection law, you may have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain uses of your information
Receive a copy of your information in a portable format
Withdraw consent where we rely on consent
Complain to a supervisory authority

To exercise your rights, contact us at privacy@flyminty.com. We may need to verify your identity before responding.

You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.

14. Children

Minty is not intended for children or anyone under the age of 18. We do not knowingly collect personal information from children.

15. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices — you should read their privacy policies before providing personal information to them.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the version date at the top of this page. Where required, we may also notify you by email or through the website.

17. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please get in touch.

Minty Air Ltd
London, United Kingdom
Email: privacy@flyminty.com